Archive | Guided Discovery RSS feed for this section

Hingham Bound: Direct Stuart to Morehead City

I struggled a bit with the title for this article. I considered “Windows on the Weather” or “Weather Window Around Cape Hatteras.” The first represents the utility of having three multifunction screens in the pilot house, which, when used for weather, allows us to see current conditions, forecasts and sea conditions without having to toggle back and forth between screens. The second, which represents very good news, are coastal forecasts as of Tuesday morning for relatively moderate seas (2 to 4 foot waves) on our 563 NM three day route to Morehead City and, best news of all, the forecast remains favorable for going around Cape Hatteras (3 to 5 footers).

That said, the weather is not perfect – see coastal forecast above. While sea conditions appear favorable, the forecast calls for a chance of showers and thunderstorms. This is the result of a weak low pressure center situated over North Carolina with a slow moving trailing cold front. According to NOAA, that system moves very slowly northeast creating several days of mostly sunny weather with occasional showers along our route.

The “official” title, “Direct Stuart to Morehead City,” encompasses the gestalt of a very good situation. We are 5 hours ahead of our original plan (see article Bank Error in My Favor) with a favorable weather forecast. So approximately 72 hours after clearing the Saint Lucie Lock and barring no surprises, we will be refueling in Morehead City on Friday morning and then headed for Cape Hatteras for an early evening passage.

Now to the trip.

Not wanting to sacrifice any of the 5 hours saved on Tuesday, we decided to depart River Forest Yacht Center early (6:27 AM) so that we would arrive at the St Lucie Lock, one mile east, well before its 7:00 AM opening and, hopefully, be first in line.  The first challenge was backing out of the marina. The photo below shows the marina configuration, which is a narrow channel with boats tied to the concrete wall on either side.  While it may have been possible to turn around, we choose to back out. No big deal especially with a remote control and no wind.

The plan worked. We arrived at the lock at 6:55 AM and were first in line. However, the lock process was slow. Paint dries faster. We waited 13 minutes to enter the lock and from there it took 30 minutes to lower us 14 feet to the Saint Lucie River.

Photo of the tour boat.

Now we were free. We continued east on the Saint Lucie to the junction of the Okeechobee Waterway and the Atlantic ICW where I had to make a decision on whether to turn north on the ICW and head for the Fort Pierce Inlet where we would access the Atlantic Ocean or access it through the Saint Lucie Inlet.  According to Active Captain, the Saint Lucie Inlet requires “local knowledge” as it is not a commercial inlet. A quick call to Tow Boat US said it was well marked and that the dredges were not a factor. The Tow Boat US captain also reported shoaling just short of the junction, which was a problem no matter which inlet decision we made. We saw as little as 1.5 feet of water under the keel as the entered the junction.

Picking up the Atlantic at Stuart rather than Fort Pierce had real advantages. First, the southeast wind would be on our tail producing a following sea and increased speed. Second, we could engage the pre-planned route to Morehead City and run on autopilot. Third, we would eliminate the narrow ICW channel and last, we would not be slowed by currents. The Saint Lucie Inlet was “as advertised” and at 9:40 AM we engaged the autopilot and headed for Morehead City NC 555 nautical miles and 72 hours away.

“Hours of boredom punctuated with moments of stark terror.” I learned this phrase years ago when I flew airplanes as an instrument rated private pilot and it very well describes what can happen. I have many tales. Now change the word “moments” to “hours” and the phrase now works for boating. As readers who follow this blog know, I have some pretty wild tales.

Sorry no wild tales at this time and hopeful not on this voyage. On my 4 to 7 AM watch Wednesday night I did a complete review of the weather for the remainder of our route and as of 8:00 AM the weather window remains open and OK enough. So much for boredom even on a three hour watch.

We have been busy ever since exiting the Saint Lucie Inlet. Once on open water we had time to review, in detail, the “Crew Orientation and SOP” and Medical Emergency Checklist” documents that I provided to Wylie and Tom weeks before departure. To their credit both had read the documents and our review led to a productive discussion of each item. We still have to review the Abandon Ship Procedures, which given the fact that we are 10 miles or more from shore “might” just be appropriate.

Other activities include checking weather, performing engine room checks, keeping our detailed log, making dinners, reading, playing Scrabble, discussing politics and, yes, even watching a little TV. We noted as of Wednesday that Donald Trump was now the presumptive Republican Nominee. (Another note. None of us our Trump fans.)

We did have a bit of excitement on both Tuesday and Wednesday, both related to electronics. We’ll start with Tuesday. As the day came to a close we got out the SOP and worked through the preparation for night operation. This includes dimming the instruments and blocking other light sources. Finally we turned on the Raymarine T353 infrared camera. Oops, the unit did not boot up. Not good. The T353 consists of a camera mounted on the hardtop and a JCU (joystic controller unit) on the panel. The JCU had power and was responding as it should. The camera was dead. Fortunately we were on Eastern time. I called Raymarine and spoke with Steve Cruz. Steve and I have, shall we say, a relationship. Not all bad, but not all good. More in a separate fascinating article to come.  

Steve walked me through a series of troubleshooting steps, one of which was seeing if the camera moved left, right up and down in response to the JCU. The camera was not moving even though the JCU was responding correctly. I’ll spare you the details but we concluded that the unit was originally installed improperly (without a dedicated circuit breaker) and therefore was “on” 24/7/365. Because elements of my system are used without the T353, it became out of sync. Steve proposed a reboot on the entire system and, bingo, the problem was solved. More on this in a separate article.

Wednesday, as we were cruising along, Wylie asked me why the target tracking feature (MARPA), which is activated on the radar screen failed to show up on the chartplotter as it had the day before. Since it was mid-afternoon I called Garmin and spoke with Michelle, a technician. We worked together for over an hour during which time other glitches emerged. Interestingly, a restart of the entire system solved 80% of problems. Michelle did a fine job. I lost cell service before we finished so some issues remain open. Thank you Michelle. Michelle, like other Garmin techs, provide incredibly competent tech support.

Back to the Abandon Ship Plan.

Did I mention that this article was written on Thursday afternoon? (No. consider this new information.)

Did I mention that we were 10 miles of shore when it dawned on me that it might be wise to review it? (Yes, and the plan is mention several paragraphs earlier?)

Did I also mention that there was a “chance of isolated thunder storms” in the forecast for our route segment today?

Did I mention that I took my own advice and we all sat down in the pilothouse to review the plan?

Did I mention that while reviewing the plan with the crew all HELL broke loose? (No, I did not but you might want to read the next article – “Spoke Too Soon.”

Written by Les.

Hingham Bound: Bank Error In My Favor – Collect Half a Day

Trip Segments:5/1: Sarasota to Fort Myers (Calusa Jack Marina)5/2: Fort Myers to Labelle Florida (River Forest Yachting Center)Murphy’s Law, if any thing can go wrong it will, essentially holds that any error you make with a calculation is likely &nbsp…

Hingham Bound: Weather Considerations

As of Sunday at 3:00 PM ESTIn my last article I predicted that we would complete the 1438 nautical mile (1651 statute) trip to Hingham in 9 days if the weather cooperates. Well, it’s time to see if that will be the case.Explanatory Note 1: NOAA’s forec…

Hingham Bound: Cruising Plan

Thought I would share with you my plan for the trip north. My calculations (at the end of the article) show that we get to Hingham Massachusetts in 9 days if the weather cooperates. I have a crew of two for this trip. Wylie Crawford is a frie…

April Fools Day Anniversary

Happy belated April Fools Day.April first is always a very significant day for me. This year it marked the 6th year since my retirement from The Warranty Group. It also marked 44 years since I started work in Chicago with Pat Ryan & Associates, whi…

Living on a 63 Outer Reef – Diana’s View

NOTE TO READERS: Be sure to read the article “Happy Two Year Anniversary” published earlier today in conjunction with “Diana’s View.”While Les told you about all the physical details, I will attempt to describe the life style.    First I sho…

Happy Two Year Anniversary

We took possession of our Outer Reef 63 on February 10, 2014. Therefore, today marks the second anniversary of our ownership of the boat and of living aboard. Thinking back two years to those commissioning days brings back memories which, while mo…

Mattison’s Forty One Knocks the Cover Off the Ball

Coldwell Banker Residential Real Estate of Sarasota sponsored a fund raiser billed as a Dinner Paw-ty for Southeastern Guide Dogs at Mattison’s Forty One,The Dinner Paw-ty was held hereMy friend Marjorie Singer was representing Southeastern and asked t…

Spectacular Computer Repair was DEFINITELY NOT SPECTACULAR!

I offer this article as a cautionary note to readers. I got scammed and I will take some of the credit for letting my guard down. That said, the story has a somewhat happy ending,

BEWARE OF SPECTACULAR COMPUTER REPAIR

BEWARE. Spectacular Computer Repair which goes under other names (i.e., B2B IT, Leiser Enterprises, Spectacular Stuff, LLC) is DEFINITELY INCOMPETENT and may be dishonest. I found “Spectacular” through Thumbtack. Wayne, whose card says CTO, offered to evaluate my laptop for $75 at my home. Upon arrival, he required my signature on a contract before he would look at my laptop, which he VERY quickly verbally reviewed. This was unusual. Most vendors do not do this. There is a reasonable expectation between the parties that the vendor will provide service for which the buyer will pay and the vendor will stand behind their work. I should have been suspicious.

Wayne then proceeded to identify problems using the internal Event Log (this is similar to what the Microsoft Windows scammers do). HE DID NOT CHECK THE RAM OR HARD DRIVE even though he could have used something like Ultimate Boot CD (which is free) to run a quick check of the RAM on site. Again, I should have been suspicious. He proposed a charge of $295 for the repair, which included replacing Kaspersky anti-virus software with Malwarebytes (an anti-malware application). He then took the laptop to his shop.

24 hours later he returned the laptop declaring that he had worked on it late into the night. Then he had me purchase Malwarebytes ($39.95) on line. I then proceeded to open a Word document and immediately the laptop crashed due to a memory error.  THIS DEFINITELY CONFIRMS THAT WAYNE DID NOT CHECK RAM OR THE HARD-DRIVE AT HIS SHOP. He said I had to get new memory from Lenovo. I asked that he assist me with the call for which he charged me $40. Total paid to Wayne was $335.

Wayne’s Evaluation Report
Lenovo sent the memory which I then had installed by a Lenovo dealer in Tampa. That took 5 minutes. While there I had them review Wayne’s handwritten almost unintelligible Evaluation Report. They informed me that the “problems” (codes) he had found were all fixable on site and some were not even problems and that the $335 charged was outrageous. (Wayne had also offered to replace the memory card once received for another $125). They further stated that replacing Kaspersky with Malwarebytes was just flat wrong as Malwarebytes is not a complete suite of antivirus software. Hence, he left my computer vulnerable to attack. Noteworthy, is that shortly after I disputed the $335 charged to my credit card my email address book was hacked. 
THE HACK:
Diana discovered the hack when she noticed hundreds of “MAILER DAEMON – Failure Notices” in in our inbox.  Below is an image of the email sent by whomever hacked my email address book. The whomever is Lester Shapiro (bigalft@yahoo.co.uk), which of course is not my email address. Notice the email says that I am in Manila, Philippines. Other versions have me in different cities all over the world. What’s strange is that there is no specific request for $$$ or an address where it should be sent. It appears if you respond to Lester Shapiro (bigalft@yahoo.co.uk) the hacker (crook, criminal, bad guy, etc.) will correspond and, I suspect, include an attachment that contains some walware; thus infecting your computer or, worse, he cons you into sending money.
AFTERMATH:
I replaced Malwarebytes with a top quality anti-virus software and enlisted their technical support people to perform a thorough check of my laptop. No malware (i.e., viruses, trojan horses, ransomeware or spyware) was found. So, Wayne does not appear to be a criminal. However, the hacking of my email address book shortly after I disputed the credit card charge is at best suspicious as a malicious act. Or, it could have been a coincidence related to the removal of my Kaspersky anti-virus software, in which case, Wayne’s INCOMPETENCE made the hack possible as he left my laptop vulnerable.
I also changed passwords as appropriate. Then, I posted a large number of reviews describing my unfortunate encounter with Spectacular Computer Repair. Payback is a bitch!
My loss! About two days time and a moderate amount of stress. Back in the days when I worked as a consultant for The Warranty Group, they billed my time at $2,000 per day. Hence, Wayne owes me $4,000 for my time. I suspect that I’m not likely to collect. 
Written by Les

Marina Jack Wins Marina of the Year

Our winter haven, Marina Jack, has been named Marina of the Year for 2015 in the large marina category by Marina Dock Age magazine.


Marina Jack looking east into downtown Sarasota

This did not come as a surprise to us. I have been telling people for years that Marina Jack is one of the best run facilities that we’ve visited during our cruising years.

We stopped at 135 marinas on our 2010 to 2012 Great Loop Adventure, one of which was Marina Jack. Cruising Lake Michigan from 1999 to 2010 we managed to visit all but two ports and easily have stayed at over 50 different marinas in Illinois, Indiana, Wisconsin and Michigan. Include our east coast cruising and we tally visits to well over 200 marinas. 

What makes a marina exceptional from our viewpoint turns out to be only a fraction of the criteria that Marina Dock Age uses to judge excellence. Well get to that in a moment.


Looking northwest toward the Ringling Bridge and Longboat Key

Location, location, location. Marina Jack is conveniently located at the foot of Main Street in Sarasota. That provides easy access to a wealth of restaurants, shops, culture (e.g., movie, opera, theater, symphony, botanical gardens, weekly events) and a Whole Foods within half a mile of the marina. This is great for transient boaters and even better for people like us. The car stays parked most of the time as we walk to events. None of that counts in Marina Dock Age’s criteria.


Prestige 75 and Two Hargraves, a 125′ next to a 101′

Marina Dock Age looked at Marina Jack’s partnership between public and private sectors, It’s strong ties in community events, highly experienced staff, industry involvement with boat shows and local brokerage affiliations, development of the City’s first mooring field, and it’s certification as a Clean Marina for the past 12 consecutive years. They also considered their continued infrastructure investment, hospitality, capacity to accommodate large yachts (up to 228 feet) and providing first class amenities and services to a wide variety of customers. 

We respect all of the above but what we look at is far more basic. Here’s seven criteria that, in our opinion, evidence a well run marina:

  • Pump-out: Easy to access (e.g., at the fuel dock) with sufficient hose length and suction to drain a tank in a reasonable amount of time
  • Trash management: No trash on the docks or around dumpsters
  • Security: Always working and not easy to penetrate
  • Lighting: Dock walkways adequately lighted 
  • Dock safety: No hoses or power cables running across the dock creating a trip hazard.
  • Clean bathrooms.
  • MBWA (Management by walking around): Staff are constantly aware of everything going on and take action to correct problems.

Sounds simple. But we’ve stayed at excellent physical facilities with lots of amenities that fall short on those simple criteria and some that manage to come up short on almost every one. Marina Jack excels at each.


Notice the large clean garbage containers

Pump-out: The pump-out system consists of outlets mounted at every other finger with a cart containing 75 feet of hose. You can do it yourself or have marina staff do it. Equipment is in top condition. 100 gallons is offloaded in less than 10 minutes.

Trash Management: Large attractive white trash containers are located at every third finger of each of the docks. These are emptied several times a day. Large boxes left besides the container are removed quickly. I have no idea where the dumpsters are located and this is our second year.

Security: Marina Jack changes codes monthly. Malfunctions, which are rare, are rectified quickly. Security guards are stationed at the dock gate during events with a list of who is entitled to enter the dock.

Lighting: Docks are well lighted and bulbs that fail are replaced quickly.

Dock Safety: When it’s necessary to run a power cable across the dock, staff provide heavy rubber cable protectors. 

Bathrooms: Marina Jack provides 10 individual bathrooms each equipped with its own shower. They are cleaned several times each day.  It is rare to walk in to a messy bathroom.

MBWA: From our viewpoint, the marina manager, Sam Chavers, has fostered a culture of proactive correction of problems. Dock hands see problems and make them go away. Mention a problem to marina management and the problem is immediately corrected.

Examples: I casually mentioned to Dan, a mere (just joking) dock hand, that the hook on the piling between my and my neighbors slip was broken. Next day it was fixed. I asked for an extra cleat to secure my forward spring line. Done! I suggested mounting a squeegee in the bathroom to push shower water that “migrates” outside the shower back in. Result: They increased the cleaning interval and now the bathrooms are almost always spotless. 


Marina Jack staff at the Marina of the Year award presentation
L to R: Unknown, Joe Catell, Sam Chavers, Kat Wilson, Unknown, Annie Wilson
Note: The unknowns are Marina Dock Age executives

Marina Jack has a total of 318 slips with capacity for mega yachts up to 228 feet.  Most are floating, 20 are dry storage hydraulic lifts and about 50 are fixed docks that ring Bayfront Park. Marina Jack also operates the Sarasota Bayfront Mooring Field with moorings for 100 boats.

Marina Jack caters to cruising boaters with 20 dedicated transient slips on the west side of D-dock. Our slip, D-11, which is rented on an annual basis, is on the east side of this dock. We get to meet lots of interesting people.


D Dock looking toward the restaurants
The empty slips on the lower left are for transient boaters 

Side Story: Last year I informed Sam Chavers, Director of Marina Operations, that we would be returning in 2015 and beyond and asked if we could have slip D-11. Why D-11 you ask? 1. It’s got a great view of Bayfront Park. 2. It’s has room to launch our tender from the port side. 3. It’s on the best dock; wide walkway and least number of boats. 4. It’s just far enough away from the restaurant music to where it can either be enjoyed or ignored. And 5, most important, Bayfront Park provides shelter from seas and wind. This is the calmest spot in the marina.


Looking west to the sunset over Bayfront Park

Sam informed me that I was in a permanent slip available for annual rental and that he was surprised that it was available. He further said that we needed to make reservations now or risk not even being able to stay here next winter. We had to make a $5,000 decision. Rent D-11 on an annual basis at $13,000 or spend $8,000 for 6 months and take our chances. Not a difficult decision.


View from Marina Jack’s award winning fine dining restaurant

The facility includes three restaurants with fine dining upstairs and two outside informal restaurants downstairs and a banquet facility.The Marina Jack II dinner cruiser takes diners for a floating dinner of Sarasota Bay.

Want something maintained, repaired or upgraded? No problem as long as it can be done at the dock. Marina Jack Services has a wide array of highly responsive top quality vendors that address almost every boating need. Joe Catell, Yacht Services Manager, and Kat Wilson, who’s title is Associate Manager of Public Services and Yacht Services Administrator (phew – long title) manage the operation and provide treats for Kodi. (Kodi loves this Kat.)


Guided Discovery in Slip D-11

Speaking of services. Marina Jack allows divers to clean bottoms at the dock, which for us is a very convenient. Our Massachusetts Marina does not allow this forcing us to leave the dock and anchor outside harbor. So what you say. Well, unfortunately the weather does not always cooperate resulting in rescheduling.

Back to criteria. The factors listed above are but a small part of the requirements that Marina Jack had to meet to earn Marina of the Year recognition. In fact, the application, according to Kat Wilson, was 180 pages long.

Sam Chavers, Director of Marina Operations, provided me with the rather extensive criteria they had to meet.  I’ve listed at the end of the article. Here’s Sam’s official press release statement:

“This award is truly a testament to, not only our ownership, but our staff and customers,  We’re honored and proud to represent the marina industry, the City of Sarasota, and our community with this nationally recognized distinction. Our business plan has always been to create points of difference for the customer in order to build one of the best marinas in the United States, and this award exemplifies our efforts towards that goal.”

Well, Sam and Company, congratulations. You and you team have truly achieved your goal. 


Written by Les

Criteria (FYI)

Business Operations
Describe your staff and their responsibilities. How do you manage your business
and monitor performance throughout the year? Please provide any financials
that highlight your business successes, including profit centers, overall profits
or revenues and expenses, or historical information showing the growth and
development of your business. We will not publish any financial information
without your permission.
Facilities Improvements
Describe any expansions, updates or added amenities. What did you do? How did
you do it? How did you finance your projects? What plans do you have for the
future?
Advertising and Marketing
Describe the market you target and serve. Who are your boaters? Where are
they from? And how do you know this? How do you attract customers through
advertising and marketing? Describe your website, newsletters, special events
and any other creative marketing efforts.
Customer Satisfaction
How do you build relationships with your customers? Describe events you
plan and manage. What special services do you provide? How do you measure
customer satisfaction, and what are the results?
Environmental Responsibility
How do you ensure a clean and safe environment for your customers? What
measures do you take to limit your impact on the environment? Are you a
certified Clean Marina? What environmental awareness programs have you
created in the marina and community? How have you confronted and remedied
environmental issues? What are you doing to be ”green?”
Industry Involvement
What is your relationship with nearby businesses or marina colleagues? List
memberships and position held in organizations and associations in the industry.
How do you celebrate National Marina Day?
Benefit to the Community
Include achievements for local tourism, jobs created and your membership
and activities in civic and/or charitable organizations. List memberships and
positions held in professional organizations and associations in the local
business community.
Special Challenges
What challenges are unique to your facility (location, regulations, natural
environment, etc.)? This can include challenges you faced in the past. How do
you overcome them and how do you take on current challenges?
Attributes and Accomplishments
What sets your marina apart from the rest?